We realize that giving online raises a few questions for our church. We have gathered the most frequently asked questions and listed their corresponding answers below.
Are there any fees involved with giving online or through the app?
Yes, but not to you. You select the dollar amount for your gift, and that dollar amount will be recognized as your donation. You incur no additional costs or fees.
Northshore Community Church pays approximately 3% of each contribution made by a bank card for card processing services. You may want to consider increasing your online giving amount by 3% to help offset the card processing costs.
If Northshore wants to help people get out of debt, why is credit card giving accepted?
Debit and credit cards can be an efficient tool for payments and purchases. Many people use them in place of checks or cash, then payoff the balance in full each month. For these people, we offer the option of using a debit or credit card for giving. Northshore believes and teaches that living debt free should be an important financial goal for all Christians. We recommend and encourage the use of electronic funds transfer (EFT) from a checking account* rather than a credit card. Although many pay off their credit cards each month, many others don’t. We don’t want to encourage anyone to go into debt and pay interest on any gifts given to the church.*EFTs are preferred due to lower processing costs than cards.
Why is giving online or through the app a good idea?
Giving online or through the app turns your intentions into reality with ease. After prayer, decide whether your desire is to make a one-time or recurring contribution. You don’t have to remember to write out a check each Sunday or each month, or remember to mail it in or drop it by when you’re gone for an extended period. It’s all entirely confidential. Giving online is a personal preference. Here are a few reasons online giving may be a benefit to you:
- It helps prioritize and plan your giving.
- It helps simplify your giving.
- It allows you to give consistently.
- It allows you to focus on the service when you are at church.
- No more check writing during church or ATM stops on your way in.
- It is accessible from your mobile device.
- It is safe, secure, and confidential.
- You can use your checking, credit card, or debit card.
- You can schedule recurring or one-time donations.
- You can change a gift or account any time you like.
- You can designate the fund you would like your gift directed toward.
- You can monitor your giving history and print statements, as needed.
If I want to set-up a recurring contribution, what are my options for the frequency of my gift?
Your scheduled contribution can be made one time, weekly, every other week, monthly, quarterly, or yearly.
Once I set up a scheduled contribution, can I change it or delete it?
Yes. Once you log into your account, you would select the “Scheduled Giving” tab. In “Scheduled Giving”, you can disable your scheduled contribution, change the frequency, amount, banking information, or date. Once the contribution has been processed, however, it cannot be canceled.
I am not a regular attender or member, but I would like to make a contribution. Can I use give online or through the app?
Yes. Just follow the instructions online or through the app.
How will I know that I set up my gift correctly?
Immediately after submitting your contribution, you will receive an email verifying your contribution.
When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.
How can I get a receipt of my online contribution?
You may print your Giving History page from your Online Giving account as a valid receipt. Your Online Giving gifts will also be included in your year-end contribution statement.
Will I still receive regular contribution statements from the church?
Yes. The church will continue to send year-end contribution statements to your address on file for tax purposes.
What payment methods can I use when giving online?
You can use a credit card, debit card, or electronic funds transfer (EFT)* from your checking account. You can also text to give.
*EFTs are preferred due to lower processing costs than cards.
Can I use my Smartphone for making donations?
You can use your computer, Smartphone, or tablet.
Is my giving history confidential?
Yes. Your individual giving history is not publicly accessible.
Can I see and print my giving history?
Yes, simply login to your Online Giving account at any time to review and/or print your giving history.
What if I want to change credit cards or adjust the date/amount of a contribution?
Both of these options are available. Simply login to your Online Giving account and click on the “Scheduled Giving” tab.
Is Online Giving Secure?
Yes. We have taken steps to ensure that the online giving process is safe and secure from beginning to end. All of your giving data is secured by a number of security measures including your web browser’s SSL encryption and bank level security.
Can I change my email address and personal information?
Yes. Simply login to your Online Giving account and click on the “My Account” tab.
If I have additional questions about online giving that have not been addressed, who do I contact?
For any questions, concerns, or comments about Online Giving, please email firstname.lastname@example.org